Passport services in Mumbai are are divided between the Regional Passport Office (RPO Mumbai) and local Passport Seva Kendras (PSKs). Each office has different role. RPO Mumbai (located at Videsh Bhavan, Bandra Kurla Complex) handles higher-level processing, delayed applications, adverse police verifications, and official escalations. Passport Seva Kendras handle routine passport services such as document submission, biometrics, and photograph capture. Major Mumbai centers include PSK Lower Parel, PSK Andheri, PSK Malad, and PSK Thane.
If you want assistance for passport services in Mumbai, Itzeazy is happy to help you.
Regional Passport Office Mumbai Contact Details
RPO Mumbai is located at Videsh Bhavan in Bandra Kurla Complex (BKC), Bandra East.
Passport Office Mumbai Address
Regional Passport Office Mumbai
Videsh Bhavan
Plot No. C-45, G Block
Bandra Kurla Complex, Bandra East
Mumbai – 400051
RPO Mumbai Contact Number
You can contact RPO Mumbai on:
- 022-26520016
- 022-26520017
- 022-26520018
Enquiry hours: 9:00 AM to 5:30 PM on working days.
Passport Seva Helpline
For general passport queries, call the national toll-free helpline:
1800-258-1800
Helpline hours: 8:00 AM to 10:00 PM.
RPO Mumbai Email
You can email RPO Mumbai at:
- rpo.mumbai@cpo.gov.in
- rpo.mumbai@mea.gov.in
Use your registered email address when sending an application-related query.
Can I Visit RPO Mumbai Without Appointment?
Yes. Regional Passport Office Mumbai allows walk-in visits for certain cases. This does not apply to every applicant. You may visit RPO Mumbai without appointment in these cases:
- Application pending for more than 45 days: Passport and PCC applications that have remained pending for more than 45 days from submission.
- Diplomatic or Official passport application: Walk-in service is available for these passport categories.
- Passport or PCC returned undelivered: Walk-in service can be used for re-dispatch requests.
- Indian passport surrender: This applies after acquiring foreign citizenship.
- Closure of pending passport application: Walk-in service is available for requests to close an existing application.
- Official communication from RPO Mumbai: A letter or communication from RPO Mumbai must specifically allow walk-in entry.
RPO Mumbai Walk-In Timings
Walk-in service is available:
- Days: Monday, Tuesday, Thursday and Friday
- Time: 9:00 AM to 11:00 AM
- Location: Videsh Bhavan, Bandra Kurla Complex (BKC), Bandra East, Mumbai
Wednesday is excluded from walk-in service.
If your case does not fall under these categories, book appointment through Passport Seva before visiting RPO Mumbai.
List of Passport Seva Kendra in Mumbai
Passport Seva Kendras (PSKs) handle biometric capture, document verification and other passport application services.
Available PSK locations are – :
- PSK Andheri: Business Galaxy, Plot No. 23, MIDC Central Road, Marol, Andheri East, Mumbai – 400093.
- PSK Lower Parel: Trade Point, Ground Floor, Kamala Mills Compound, Pandurang Budhkar Marg, Lower Parel, Mumbai – 400013.
- PSK Malad: Raheja Tipco Plaza, Rani Sati Marg, Malad East, Mumbai – 400097.
- PSK Thane: Ground Floor, Dosti Pinnacle, Plot No. E-7, Wagle Industrial Estate, Thane West – 400604.
Available PSKs appear during appointment booking on Passport Seva. You can select from available centres and appointment slots based on current availability.
Passport Seva Kendra (PSK) Mumbai Timings
| Detail | Information |
| Working Days | Monday to Friday |
| Working Hours | 9:30 AM – 4:30 PM |
| Lunch Hours | 1:30 PM – 2:00 PM |
Areas served by Regional Passport Office Mumbai
Following are the districts served by RPO Mumbai:
- Aurangabad
- Aurangabad Rural
- Dadra and Nagar Haveli
- Daman
- Mumbai
- Ratnagiri
- Sindhudurg
- Thane
- Navi Mumbai
- Nasik
- Jalgaon
- Raigad
- Dhule
- Nandurbar
How to apply for Passport application in Mumbai
Following are the steps for passport application in Mumbai:
- Passport application form filling
- Fees payment
- Appointment scheduling
- Visit to passport seva kendra in Mumbai
- Police verification
- Passport issuance
- Delivery of passport
Documents Required for Passport Applications
Following are the list of documents you will be required while visiting passport office. Keep original and self attested photo copy of these documents.
- Proof of Address (Any One): Aadhaar Card, electricity/water/gas bill, registered rent agreement, or bank passbook.
- Proof of Date of Birth (Any One): Birth Certificate, Class 10th Passing Certificate, School Leaving Certificate, or PAN Card.
- Non-ECR Status: Class 10th Passing Certificate or higher educational qualification certificate, if applicable.
- For Reissue: Existing passport along with copies of required passport pages.
Passport Application Delayed in Mumbai
If passport application faces delay in Mumbai, follow your exact online status. Each status needs different action.
Step 1: Check passport status
“Police Verification Report is Adverse or Incomplete”
- Police may not have found you at home.
- Address proof may need clarification.
- Neighbours may not have confirmed your residence.
- Book an enquiry appointment with RPO Mumbai at Videsh Bhavan, BKC.
- Carry original documents plus strong proof of residence.
“Police Verification has been initiated…” for over 15 days
- File may still sit with your local police station.
- Visit your local Passport Cell.
- Carry your file number, Aadhaar, and address proof.
- Ask whether any document, signature, or senior officer approval remains pending.
“Passport application is under review at Regional Passport Office”
- RPO may be checking differences in your records, such as name spelling.
- If status stays unchanged for over 30 days, contact RPO Mumbai for escalation.
Step 2 – CPGRAMS complaint
You can file grievance through CPGRAMS. Select Ministry of External Affairs and provide your file number plus a clear timeline of events.
What Is the Difference Between RPO Mumbai and PSK Lower Parel?
Main difference lies in role and authority. PSK handles routine applicant-facing work, while RPO handles higher-level processing and complex cases.
PSK Lower Parel
PSK means Passport Seva Kendra. It handles front-end passport work, such as:
- Document submission and checking
- Document scanning
- Biometric capture
- Photograph capture
- Initial application processing
- Routine corrections
You need online appointment to visit PSK.
RPO Mumbai
RPO means Regional Passport Office. It handles higher-level passport processing and cases that need further review.
RPO may deal with:
- Delayed passport applications
- Adverse or incomplete police verification
- Complex document discrepancies
- Case-level approvals
- Passport-related complaints and escalations
You may require an enquiry appointment or specific instructions from RPO.
So, PSK handles routine application work. RPO handles cases that need higher-level intervention.
FAQs
Where is the Regional Passport Office (RPO) located in Mumbai?
Regional Passport Office Mumbai address is Videsh Bhavan, Plot No. C-45, G Block, Bandra Kurla Complex (BKC), Bandra East, Mumbai – 400051.
Can I visit RPO Mumbai without an appointment for an enquiry?
No, you cannot visit the Regional Passport Office (RPO) Mumbai without pre-booked online appointment for standard general enquiries.
How can I contact RPO Mumbai?
You can contact RPO Mumbai by phone or email.
- RPO Mumbai enquiry: 022-26520016, 022-26520017, 022-26520018
- Enquiry hours: Monday to Friday, 9:00 AM to 5:30 PM
- Passport Helpline: 1800-258-1800
- Helpline hours: 8:00 AM to 10:00 PM
- Email: rpo.mumbai@cpo.gov.in or rpo.mumbai@mea.gov.in
How long does Police Verification take in Mumbai?
In Mumbai, passport police verification usually takes 3 to 14 working days. In some cases, it may take up to 21 days. Time can vary based on your local police station, documents and verification process.
Can we select any PSK in Mumbai for passport?
Yes. You can choose from available Passport Seva Kendras (PSKs) while booking your passport appointment. Here are common PSK options in Mumbai are:
- PSK Andheri: MIDC Marol, Andheri East
- PSK Lower Parel: Kamala Mills Compound
- PSK Malad: Raheja Tipco Plaza, Malad East
- PSK Thane: Wagle Industrial Estate, Thane West
What documents should I carry to PSK Mumbai?
Carry your original documents and one set of self-attested photocopies to PSK Mumbai. You should also carry your appointment details and documents required for your specific passport service.
Carry appointment confirmation and Application Reference Number (ARN) or application receipt. Carry one valid proof of date of birth, proof of present address and Non-ECR Proof.
If you are applying for passport reissue, carry your existing passport along with other documents required for your application. Document requirements can change based on your application type and personal circumstances
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Adolph
How to get online enquiry appointment with BKC Mumbai. Tried calling by phone but it never responds.
shivani palande
How to get online enquiry appointment with BKC Mumbai. Tried calling by phone but it never responds.