What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store. Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

How long does it take to process a refund?

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

What is the policy for late/non-delivery of items ordered online?

Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. Click here to complete the form with your order-related question(s).

When will my credit card be charged?

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Will I be charged sales tax for online orders?

Local and State sales tax will be collected if your recipient's mailing address is in: Arizona California Colorado

PAN Card New PAN Card Apply NSDL PAN Card Apply UTIITSL PAN Card Apply Documents required for PAN card Check Pan card status PAN Card Update Online PAN Card Correction PAN Card Reprint Instant e-PAN e filing pan card

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PAN Card

Documents required for PAN card

You need three types of documents to apply online for a new PAN card. The following documents are accepted by NSDL/UTIITSL website to apply for a new PAN card for individuals and those individuals who belong to Hindu Undivided Families (HUF):

Proof of Identity (POI)	Proof of Address/Residence (POA)	Proof of Date of Birth
Aadhar Card	Aadhar Card	Aadhar Card
Voter Card	Voter Card	Voter Card
Driving Licence	Driving Licence	Driving Licence
Passport	Your/yours spouse’s Passport	Passport
Ration Card with the photo of the Individual	PO passbook with a photo of the Individual	12^th Mark sheet from a recognized Board
Arm’s Licence	Current Property Tax Assessments	Birth Certificate
Photo Identity issued by State/Central Government	Domicile Certificate	Photo Identity issued by State/Central Government
Pensioner’s card with the photo of the Individual	Copy of any of the last 3 months of any of the following bills: · Electricity · Water · Landline/Wi-Fi · LPG connection · Bank statements · Credit Card Statements · Depository Account Statement	ECHS card
ECHS card	Certificate of Address signed by MP, MLA, Municipal Officer or any Gazetted Officer.	Domicile Certificate
Original Identity Certificate signed by MP, MLA, Municipal Officer or any Gazetted Officer.	Original Employer’s Certificate	Marriage Certificate or Affidavit
Bank Certificate with its original letterhead. The document should be attested and stamped by the issuing officer and have a photo as well as the account number of the Individual	Allotment letter issued by Central/State Government	Pension payment order
	Property Registration Document

P.S.:
1. You need one of each of the documents mentioned for POA, POI and Proof of Birth documents to apply for a PAN card.
2. Please remember that if a minor below the age of 18 years is applying for a PAN card, any of the documents aforementioned in the list of any of the minor’s parents/guardians are acceptable as POI/POA.
3. If you are mentioning your communication address for delivery of the new PAN as ‘Office’, you have to submit a copy of the POA for the Office address and residential address.
4. If the Indian resides abroad then, all 3 months old bank statements of an Indian Bank or a Non-Resident External Bank are accepted as POA.

The full list of acceptable documents to apply for a new PAN card is given at TIN (protean-tinpan.com).

POA and POI for Institutions that have their offices in India

Company	Registration Certificate of the Company issued by Registrar of Companies.
Partnership Firm	Registration Certificate of the Company issued by Registrar of firms or Copy of Partnership Deed.
Limited Liability Firm	Registration Certificate of the Company issued by Registrar of LLPs
Trust	Registration Certificate/Trust Deed issued by Charity Commissioner.
Association of Persons as in Judicial Body, Local Body or Body of Individuals.	Registration Certificate/Agreement Copy issued by a competent body that establishes the name and address of the association.
HUF (Hindu Undivided Family)	An affidavit issued by Karta of the HUF which mentions the name, address, and father’s name of all coparceners. If you are an individual and belong to HUF, you need to submit POI, POA and Proof of DOB.

POA and POI for Institutions that do not their offices in India

All the Institutions mentioned in the above table can submit a copy of their Company’s Registration Certificate where the applicant resides. The certificate should be attested by “Apostille”, the Indian Embassy/Consulate in the country or authorized officials of overseas branches of Banks registered in India.

Fees required for a new PAN card

The fee rates for PAN cards and e-PAN Cards are mentioned in the table: -

S. No	Type of Application	Mode of Submission	Fees Inclusive of all taxes
1	PAN card at Indian Address	TIN Facilitation Centres/PAN centres	Rs. 107
2	PAN card at Foreign Address	TIN Facilitation Centres/PAN centres	Rs. 1017
3	PAN card at Indian Address	Physical documents submitted online to Protean	Rs. 107
4	PAN card at Foreign Address	Physical documents submitted online to Protean	Rs. 1017
5	PAN card at Indian Address	e-KYC and e-sign sign based/DSC scanned based	Rs. 101
6	PAN card at Foreign Address	e-KYC and e-sign sign based/DSC scanned based	Rs. 1011
7	e-PAN	TIN Facilitation Centres/PAN centres	Rs. 72
8	e-PAN	Physical documents submitted online to Protean	Rs. 72
9	e-PAN	e-KYC and e-sign sign based/DSC scanned based	Rs. 66

How long does it take for a PAN card to be dispatched?A new PAN card is delivered to your home address via Speed Post within 2 weeks.

Services

Services Type

PAN Card

Documents required for PAN card

POA and POI for Institutions that have their offices in India

Fees required for a new PAN card